Refunds & Cancellations
Softly Care Coordinator · Cashfree Merchant Policy Guidelines
Free Trial Period
Cancel before the trial ends and you will not be charged a single rupee.
Refund Turnaround
Processed back to original payment mode (UPI / Cards / Netbanking) via Cashfree.
Instant Cancellation
Cancel anytime directly from your dashboard or via our support desk.
1. Cancellation Policy
At Softly, our priority is supporting your parents' wellbeing with complete peace of mind. We maintain a flexible, transparent cancellation policy with no locked contracts or hidden fees:
- Self-Service Cancellation: You can cancel your subscription at any time by navigating to your Family Dashboard > Membership settings, or by submitting a cancellation request on our Contact Us page.
- Billing Period Completion: Upon cancellation, your family space will continue to enjoy full Softly Premium features (unlimited WhatsApp medicine alerts, calendar sync, doctor visit logging) until the conclusion of your current paid billing cycle. No further recurring charges will occur.
2. Refund Eligibility
We want you to be completely satisfied with our service. Refunds are granted under the following circumstances:
A. Duplicate or Technical Payment Errors
If you were charged multiple times due to a network glitch or session timeout during Cashfree checkout, 100% of the duplicate amount will be refunded immediately upon verification.
B. Annual Plan 7-Day Guarantee
Subscribers to the Annual Plan (₹2,499/year) may request a full refund within 7 calendar days of charge if the service does not meet their family's expectations.
C. Service Outages
In the rare event of verified prolonged technical downtime preventing daily medication notifications for more than 48 consecutive hours, pro-rated refunds or credit extensions are provided.
3. How Refunds are Processed via Cashfree
All refunds are initiated directly through our Cashfree merchant payment gateway:
- Original Payment Method: Refunds are credited strictly back to the source account used during checkout (e.g. UPI VPA ID, original bank card, or Netbanking account).
- Processing Timeframe: Once approved by our team (typically within 24 hours), Cashfree and banking networks process the credit to your account within 5 to 7 business days.
- Notification: You will receive an email and SMS confirmation containing your Cashfree refund ARN / transaction reference code.
4. Request a Refund or Cancellation
To initiate a refund or discuss your billing, please contact our support desk: